To effectively and efficiently manage the Outbound Operation of the warehouse, ensuring all staff members are adhering to the correct best working practices and procedures.
To ensure you are constantly monitoring and improving operational accuracy and minimising stock liabilities.
To ensure you are monitoring and improving picking accuracy by implementing operational processes.
To ensure there is a robust inspection on high value/volume items.
To ensure the health and safety provision is being followed by all staff members and third parties and managed effectively throughout the operation.
Manage Site security between the hours of 1.30pm and 9.30pm ensuring we have clear Pilferage control mechanisms in place.
To play an integral part towards improving departmental workflow processes, encouraging teamwork and best practice.
Operations & Quality
Ensure the key daily processes for 3 outbound departments are being managed and reviewed effectively.
Ensure all operational liabilities are minimised to minimise cost to the business highlighting any concerns
Ensure the our Despatch operation fulfils all KPI’s and meets the OTIF target.
Manage the staff provision according to order flow need and ensure all unnecessary costs are minimised.
Provide monthly reporting on all key aspects and KPI’s by WD5.
Manage and review orders on the WMS
Ensure Standard Operating procedures are followed at all times
Security and Risk Provision
Ensuring adequate check systems are in place for high value orders or product lines such as Ink Cartridges.
Ensure Standard Operating Procedures are in place for all key processes and that they are understood and followed by all staff members.
Ensure procedures are followed at all times and site management responsibilities are understood by all.
Coordinate and review the administration and paper trail processes of the inbound operation and ensure we have traceability for our historic stock movements.
Staff provisions
Lead the operations by example and ensure set objectives, targets and KPI’s are being achieved and reviewed on a regular basis with the management team.
Ensure all staff are cross trained and versatile and ready to assist other parts of the operation where necessary.
Manage headcount and staff resources effectively and in line with budget or business expectations and minimise additional costs to the business from external agencies.
Manage all other staff requirements effectively such as PPE, holiday requirements and other periods of leave which impact our workflow.
Ensure staff reviews and appraisals are carried out regularly and all documentation and minutes are kept on file.
Ensure the process for paying operational bonuses is robust and relevant to KPI’s achievement.
Health and Safety
Establish, manage and monitor standards, processes, communications, training and systems to:
Ensure all Health and Safety procedures are followed and bring any issues to the attention of management.
Monitor the performance and health of our warehouse automation and MHE and inform the relevant people to take corrective and remedial actions where required.
Management of third party contractors on site, particularly in DC. Driving H&S and UFP procedures whilst carrying out duties on the UFP site.
Ensure all fire regulations and measures are understood and followed by all members of the DC.
Proper and timely assessment of risks to health and safety, and implementation of measures and arrangements identified as necessary from the assessments.
Provision of emergency procedures, first-aid facilities, safety signs, relevant protective clothing and equipment, and incident reporting to the relevant authorities.
Liaison as necessary with other organizations and relevant authorities, and assistance and cooperation concerning audits and remedial actions.
Other Duties
Have 24/7 call out responsibility for the site in terms of site security, alarm call outs and loading of our shipments during the night.
