Account Handler/Executive

Location:
West Yorkshire
Industry:
Insurance
Position:
Insurance
Display Salary:
Negotiable DOE
Date Posted:
09 Nov 2018
Vacancy Type:
Permanent
Reference:
TJ13148
Job Description
Account Handler/Executive - Wakefield - Negotiable DOE

Overall objective:

To generate revenue and develop the profitability of the business whilst ensuring full FCA compliance and ensuring a quality service is provided to all clients in accordance with their needs and requirements.

Duties and responsibilities:

Key performance indicators:

  • Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling and overall profitability) and are attained compliantly with FCA regulation.

Compliance:

  • Be aware of the contents of the company’s Compliance Manual and ensure a full understanding of the following chapters, as a direct relation to the role. Ensure full compliance to the procedures contained within the Manual:

o            Commercial Business

o            General conduct of business

o            Complaints

o            Training and Competence

o            Consumer Business [if applicable]

  • Ensure compliance to the company’s employment policies and procedures
  • Ensure all other company practices and procedures are followed and adhered to

Treating Customers Fairly:

  • All employees are responsible for engaging with the senior management of the firm in ensuring that their customers are consistently treated fairly and for observing all of the firm’s TCF procedures.
Commercial Business:
  • Ensure accuracy, efficiency and professionalism when dealing with both client and insurer:
    • Client visit/initial contact
    • Identification of needs
    • Negotiation and presentation to insurers in order to secure most appropriate cover for the client
    • Presentation of recommendations and cover to the client
    • Closing the sale and ensuring cover is on risk
    • Securing cross selling business and referrals
  • When transacting business, be conscious of profitability to both the underwriters and the brokerage, and costs of client handling (including the scheduling of client visits).
  • Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual
  • Handle any complaints in accordance with company procedures and regulatory requirements.
  • Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for development as required.
  • Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
  • Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business.

 Insurer/Underwriters:

  • Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients.
  • Comply with the administration requirement of any given insurer.
  • Assimilate all company literature circulated by the firm or its agencies.

Security:

  • Report any potential breaches, including weaknesses in current systems to the relevant person.
  • Ensure personal data (client and employee) is secure, held and properly utilised in accordance with the principles of the General Data Protection Regulation.

Administration:

  • Prioritise all client communication and ensure it is actioned in a timely way and in accordance with company procedures.
  • Maintain all computer and paper files in accordance with company standards (which should be fully compliant with FCA).